A. General conditions of sale

1. Identification

The CERVANTES INSTITUTE (tax identification code Q-2812007-I) is a non-profit public entity under the aegis of Spain’s Ministry of Foreign Affairs. Created and regulated under Act 7/1991 of 21 March, it is headquartered at 49 Alcalá Street, 28014 Madrid, Spain. It is the registered owner of the cervantes.es domain and respective website, from which this online shop is accessed.

2. Content and information furnished on the website

The Cervantes Institute (hereafter also the seller) publishes accurate commercial information which may, on occasion, contain typographical errors. Such errors are entirely unintentional and rectified immediately upon detection. When the CERVANTES INSTITUTE detects a typographical error in the price of an item, buyers of the product in question are notified immediately and entitled to cancel their order at no cost to them whatsoever.

The description of shop items may on occasion contain provisional information. Where the information furnished does not match product characteristics, customers are entitled to cancel their purchase at no cost to them whatsoever.

The Cervantes Institute reserves the right to modify the characteristics of the commercial offerings listed on its website at any time.

3. Purchase procedure

The product descriptions on the seller’s online shop are not binding on the seller, although they serve as a basis for purchases binding on the buyer.

Customers may place their orders on line using the form posted on the seller’s online shop. After selecting their items, adding them to the shopping cart, placing their online order, accepting these conditions of sale and pressing the button to confirm the order, customers generate a legally binding agreement to purchase the goods or services contained in the shopping cart.

The seller must confirm acceptance or rejection of the customer’s order or purchase via e-mail within 72 hours.

The agreement is effective from the time of such confirmation. Orders not accepted within the aforementioned deadline will be understood to be rejected, in which case the customer is released from the commitment assumed upon conclusion of the agreement specified above.

Before sending a binding online order, customers may use standard keyboard and mouse functions to rectify their entries. In addition, all entries are displayed in a confirmation window on which they may be rectified using standard keyboard and mouse functions before firm and binding orders are placed.

Customers confirming their order details and accepting the purchase by pressing the “Send order ” button receive confirmation that their orders have been registered and are being processed. Details of the binding purchase are displayed on the screen in a format that may be saved or printed.

All agreements are concluded in the Spanish language, without prejudice to the use of other languages at the seller’s discretion.

As a general rule, orders are processed automatically and communication with customers is via electronic mail. Customers must ensure that the electronic address provided to process their order is correct to guarantee timely receipt of the seller’s notices.

4. Prices and payment

The prices specified on the CERVANTES INSTITUTE website constitute the full amount to be charged and include the value added tax (VAT) and any other applicable levies, fees or charges.

5. Right of withdrawal

Customers may withdraw their purchase commitment within 14 calendar days of confirmation thereof.

This right may be exercised by giving unequivocal notice of withdrawal using the form posted on http://cau.cervantes.es/.

The CERVANTES INSTITUTE will acknowledge receipt of the customer’s notice of withdrawal as soon as possible.

When an agreement is withdrawn, customers will be reimbursed with no undue delay and in any event within 14 calendar days of the date on which the CERVANTES INSTITUTE was notified of withdrawal. Reimbursement will be processed through the payment method used by the customer for the initial transaction.

The stipulations of this section notwithstanding, further to the provisions of Article 103 m) of the consolidated text of the General Act on the Defense of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of a login to access AVE Global course, topic or product content or any other item delivered on line entails forfeiture of the right of withdrawal.

The right of withdrawal is likewise forfeited when digital products accessible on line without logging in are downloaded within the aforementioned 14 day period.

6. Customer obligations

Customers undertake to furnish accurate information on user registration or order forms and maintain such information permanently current.

Customers accept the terms and conditions set out in this document on the understanding that they constitute the most suitable provisions for the type of services offered by the CERVANTES INSTITUTE.

Moreover, they undertake to apply due diligence in ensuring the confidentiality of the login details furnished by the CERVANTES INSTITUTE.

7. Intellectual property

All the items listed on the CERVANTES INSTITUTE’s online shop are subject to intellectual or industrial property or analogous economic rights, held either by the Institute itself or third parties as specified.

Texts, exercises, pictures, videos and other course contents or items may be used in keeping with their purpose and saved or printed for personal use except as otherwise indicated by the CERVANTES INSTITUTE.

Use other than as intended for courses, topics or items is not permitted; their reproduction, communication, publication, propagation or placement in the public domain by whatsoever means is strictly prohibited. Infringements of intellectual property rights will be pursued.

8. Security, confidentiality and data protection

The INSTITUTO CERVANTES guarantees security and confidentiality in all its communications with clients.

All online payment operations are carried out via a secure server, based on the SSL standard which protects data against attempted breaches by third parties. Data from the purchasing process is kept in a database designed for this purpose.

In accordance with General Regulation UE 679/2016 on Data Protection and current legislation, we inform you that the data provided in this document will be handled by the INSTITUTO CERVANTES, which is responsible for its processing, for the purpose of managing your request and sending you information relating to that request, by physical or electronic means and, if you wish and where you have ticked the appropriate box, sending information relating to the activities, services and objectives of the INSTITUTO CERVANTES.

The legal basis for the data handling is the carrying out of the contract to provide services. The legal basis for sending marketing communications is the consent of the interested party.

Personal data will be stored for as long as a link is maintained between the interested party and the INSTITUTO CERVANTES. At the end of this period, personal data that has been used for any of the purposes stated will be kept for the legally anticipated periods or for the period a judge or court may require them complying with the limitation period of the legal proceedings. Where this legal period does not apply, your data will be stored until you request its deletion or withdraw your consent.

Personal data will not be submitted or communicated to third parties except where necessary for the development, control and fulfilment of the objectives expressed above or through legal obligation.

The client may, at any time, exercise their right to access, amend, delete, transfer, and limit or oppose the usage of, their data with the INSTITUTO CERVANTES (c/Alcalá, 49, Madrid 28014), contacting us by post at the address above, by email to lopd@cervantes.es, or in person at the Registry of the INSTITUTO CERVANTES in Madrid at the addressed indicated.

Where a client or user is a minor or has been legally declared to have altered capacity, they may only provide their personal data on the designated forms with the prior consent of their parents, guardians or legal representatives, who must email the appropriate form duly signed, and with a copy of the National Identity Document of the father, mother, guardian or legal representative who has signed to the form http://cau.cervantes.es/.

9. Governing law and competent jurisdiction

Agreements will be governed by and interpreted further to Spanish legislation.

Customers and the CERVANTES INSTITUTE explicitly waive any jurisdiction to which they may be entitled and submit to the jurisdiction of the courts and tribunals of Madrid to settle disputes that may arise between them.

B. Specific conditions

As a general rule, all items are intended for an adult public, over 16 years of age.

Minors or persons legally incapacitated must be enrolled by their parents, tutors or legal representatives. Customers who are of age and legally capacitated must register personally.

The details of items purchased will be set out in the respective product specifications sheet.

Specific conditions for AVE GLOBAL courses and topics

a) Registration

Customers or students will receive their AVE Global login details by e-mail within 72 hours of receipt of the purchase confirmation described in the general conditions of sale.

The customer undertakes to apply due diligence in ensuring the confidentiality of such details and to use them in keeping with their intended purpose. Propagation, publication or reproduction in whatsoever format is explicitly prohibited, as is the loan, commercialization, rental or sale thereof to third parties.

b) Returns and exchanges

Returns may be requested using the online form on http://cau.cervantes.es/.

In such cases, the full price of the course will be refunded, although any payment gateway charges will be for the account of the customer.

Exchanges for a higher or lower level AVE Global course with the same delivery format may be requested within 72 hours of the first login.

Such exchanges may be requested using the online form on http://cau.cervantes.es/.

Students may change course level only once.

Users registering for AVE Global topics will not be entitled to returns or exchanges after accessing the topic.

In the online DELE preparation courses and Grama-Exprés courses it is not possible to make changes. In any case, the client may exercise his right of withdrawal detailed below.

c) Withdrawal

Customers are entitled to the right of withdrawal further to the existing legislation and may exercise that right within 14 calendar days of the entry into effect of the product agreement.

Further to the provisions of Article 103 m) of the consolidated text of the General Act on the Defense of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of personal login details to access a course entails forfeiture of the right of withdrawal.

Full information on exercising this right is set out in section 5 of the general conditions of sale.

Technical requirements

Customers must meet the technical requirements set out on http://ave.cervantes.es/AVEGlobal/requisitos-tecnicos.html

C. Specific conditions for using the ELECTRONIC LIBRARY card

a) Membership registration

Members will receive their E-LIBRARY login details by e-mail within 72 hours of receipt of the purchase confirmation described in the general conditions of sale.

Members undertake to apply due diligence in ensuring the confidentiality of such details and to use them in keeping with their intended purpose. They may not be propagated, published or reproduced in any format whatsoever, nor lent, commercialised, rented or sold to third parties.

b) Conditions for use

E-library contents are made generally accessible for information and orientation.

The Cervantes Institute assumes no responsibility for links on its E-library site to websites over which it has no control.

Content (texts, designs, graphics, information, databases, audio and video files, logos...) and other elements on the Cervantes Institute’s E-library website may not be reproduced, distributed, conveyed, adapted or modified by any means or in any format except as authorised in advance by their legitimate owners or as allowed by law.

This prohibition extends to the use of the aforementioned content for trade or advertising and to the violation of any rights stemming therefrom, except where appropriate and strictly as permitted.

The content is available exclusively for reading, study or research and is subject to the provisions of the Act on Intellectual property (Royal Legislative Decree 1/1996 of 12 April). Any other use of this digital version is strictly subject to written authorisation from the author/s of the work and the Cervantes Institute’s Culture Department.

c) Refunds

The deadline for returning a member’s library card is 48 hours after the first login. Returns may be requested from the CERVANTES INSTITUTE using the online form on http://cau.cervantes.es/.

In such cases, the full price of the card will be refunded, although any payment gateway charges will be for the user’s account.

d) Withdrawal

Further to the existing legislation, members are entitled to the right of withdrawal within 14 calendar days of the entry into effect of the product agreement.

Pursuant to the provisions of Article 103 m) of the consolidated text of the General Act on the Defence of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of a login to access E-library content entails forfeiture of the right of withdrawal.

Information on the exercise of this right is laid down in section 5 of the general conditions of sale..

e) Technical requirements

- Internet access

- Active (not expired, penalised or suspended) user registration.

- E-book application installed on the user’s device.

- Mp3 player application installed on the user’s device.

D. Special conditions for TEACHER TRAINING COURSES AT THE INSTITUTO CERVANTES

a) Requirements and obligations of participants

To be eligible to take part in any course from the Programme of teacher training courses at the INSTITUTO CERVANTES participants must, at the time of enrolment, be of legal age and have a bachelor's degree, diploma or other degree, or be in the final year of their university studies. Participants from countries where Spanish is not the mother tongue must also have a minimum level of C1 in Spanish.

However, the required profile may vary depending on the course. For this reason, it is necessary to fit the profile described in the "Participant profile" (“Destinatarios”) section of each course. Where a participant does not meet the specified requirements, the INSTITUTO CERVANTES will cancel their enrolment on the course.

By paying the enrolment fee, the participant agrees to all the provisions and conditions set out in these terms and conditions of sale, understanding that they are drawn up in the best interests of the type of course offered by the INSTITUTO CERVANTES, and, specifically, agrees to provide accurate information on the personal data requested and keep it updated at all times. The INSTITUTO CERVANTES is not responsible for any damage caused by the supply of incorrect or out-of-date data provided by the participant on enrolment.

b) Enrolment

The INSTITUTO CERVANTES accepts enrolments for its teacher training courses provided they are made via the internet page set up for this purpose at https://clic.cervantes.es/. Enrolment for a course involves immediate payment of the fee.

The enrolment period ends when all the available places are filled. Applicants can check availability of places at https://clic.cervantes.es/es/formacionprofesores/.

Once the payment has gone through, the applicant will receipt an email with the appropriate proof of purchase and enrolment receipt. To complete the enrolment process for teacher training courses, the participant must provide and send within 48 hours their personal and academic details on the digital form using the link supplied with their proof of purchase, and send it through. Purchases related to video conferencing training courses are exempt from sending this form.

Before the course starts, the INSTITUTO CERVANTES will send the participant an email with all the information they need to complete the course correctly. If the participants do not receive the information before the start of the training course, they must contact the INSTITUTO CERVANTES customer service centre using the following form http://cau.cervantes.es/.

It is not possible to change course once payment has been made, without prejudice to the right to withdrawal set out in section A.5 on this page.

The policy for applicable discounts for the teacher training courses given by the INSTITUTO CERVANTES, as well as the documentation to provide to be eligible for these, is published on this page https://cfp.cervantes.es/actividades_formativas/cursos/cursos_cervantes/informacion_e_inscripcion.htm/
.

To qualify for any of the discounts described applicants must attach supporting documents for the appropriate requirements at the time of paying the fee.

The registration fee for the INSTITUTO CERVANTES teacher training course does not include any potential travel, accommodation or living expenses, which will be assumed by the participant.

c) Withdrawal

The client has a right of withdrawal in line with the legal provisions and may exercise it within 14 calendar days of procurement of the product.

If the client accesses the course content using his personal passwords, he will lose the right to withdrawal, in accordance with article 103 m) of the Royal Legislative Decree 1/2007, of 16 November, in which the revised text of the General Law for the Protection of Consumers and Users is approved, in its version in the Law 3/2014, of 27 March, by which the said text is modified.
Information on exercising this right is further developed in section 5 of the general conditions of sale.

d) Cancellation of enrolment and courses

Withdrawal by the participant

Without prejudice to the right of withdrawal set out in the previous point, the INSTITUTO CERVANTES also offers the participant the possibility of requesting, up to 10 calendar days before the start of the course, the refund of enrolment fees in the following circumstances:

• Illness or serious accident
• Unavoidable public duty by the participant (only in the case of attendance-based courses and video conferencing training courses)
• Examination sittings for official studies (only in the case of attendance-based courses and video conferencing training courses)
The participant may request the cancellation of their enrolment in writing to the INSTITUTO CERVANTES by completing the online form available to them at http://cau.cervantes.es/. In all cases they will need to attach the following documentation:
• Proof of the reason for or circumstances of their request for withdrawal
• Copy of the proof of purchase or enrolment receipt

Where withdrawals are requested within the period and in the form specified, a full refund of the fee will be made to the participant except for 20€ per course to cover administration and management costs. In addition, any commission that may be due to the payment platform will be the responsibility of the participant.

The INSTITUTO CERVANTES will make the refund using the same method employed by the participant for the initial transaction within an estimated period of three months from the date the participant sent their withdrawal request.
It will be refused, and therefore the enrolment fee will not reimbursed, where a withdrawal request is made outside the specified period or does not meet any of the conditions set out in this section.

Cancellation of the course by the INSTITUTO CERVANTES

If a course is cancelled because the minimum number of participants is not reached, the INSTITUTO CERVANTES will make a complete refund of the fee paid, using the same method employed for the initial transaction, within a maximum period of three months from the expected start date of the cancelled course.

The INSTITUTO CERVANTES will not pay any expense as consequence of the trip, accommodation and meals that the participants may have made to attend a face-to-face or blended course, even if this has been cancelled.

e) Online teacher training activities and courses

The participant will receive an email with his username and password to access the course platform, one working day before the start of the course.

We recommend accessing the course on the first day to check that the passwords are working correctly.

If the participant has not received their access details before the start of the course or, once it has started, they do not work properly, the participant must contact the INSTITUTO CERVANTES customer service centre using the form http://cau.cervantes.es/.
Once the course has finished, access will remain open for two months after the end date so that students who are interested can consult and download the material available. After the two month period, participants will no longer be able to access the course.

The participant undertakes to guard with maximum care and confidentiality the log in details to access INSTITUTO CERVANTES online courses, which are personal and non-transferable, and to use them exclusively for the purpose for which they were intended. It is expressly forbidden to disclose, publicise or reproduce them in any format, or to loan, use for marketing, rent or sell them to third parties.

A participant's fraudulent use of their digital identity will lead to their automatic exclusion from the course and, if this were discovered after the course has finished, it will lead to the removal of their course accreditation.

To take part in the online training courses, participants must have IT and mobile equipment which meets the specific technical requirements outlined in the technical file for each course, relating to capacity, characteristics, operating system and configuration of recommended browsers, graphics and sound card, etc.

In general, they are the following:

• Operating system: Microsoft Windows VISTA/7/8.x/10, Mac OS X v10.4.x or above or any Linux system
• Hardware: equipment with internet connection, graphics and sound cards, microphone and loudspeakers or headphones
• Software: up-to-date browser; word processing and video reproduction applications; Adobe Reader and Winrar.

It is also recommended that participants are comfortable with online applications, social networks, blogs and other internet spaces.

Participants living in countries with governmental restrictions on access to the Internet are also responsible for ensuring that they can access the platform and its content without infringing local legislation.

f) Attendance-based, semi-attendance-based, and video conferencing teacher training activities and courses

Teacher training courses at the INSTITUTO CERVANTES whose mode is attendance-based or semi-attendance-based take place at the Instituto's centre at Alcalá de Henares (Madrid), unless, exceptionally, another location is specified in the section «Location» which appears in the file for each of the published courses on the INSTITUTO CERVANTES Teacher Training portal at https://cfp.cervantes.es/.

For training courses conducted via video conferencing platforms, the INSTITUTO CERVANTES will send the participants an email with their log in details and all the instructions related to the download of the communication platform in which the course will take place. If the participants do not receive the log in details before the course starts, they must contact the INSTITUTO CERVANTES customer service centre using the following form http://cau.cervantes.es/.

g) Assessment and certification

Enrolment for any of the teacher training activities or courses at the INSTITUTO CERVANTES involves the participant's acceptance of the assessment procedure.

Information about the assessment procedure followed by each course can be found in the corresponding section of each of the published course files on the INSTITUTO CERVANTES Teacher Training portal at https://cfp.cervantes.es/. Likewise, in the there will be a detailed description of the assessment procedure.

The participant's qualifications will be «Pass», «Fail» or «Not entered». Participants who drop out of the course or do not complete the assessment tasks asked for within the specified time will receive the qualification «Not entered».

For courses with no assessment, an electronic certificate of attendance is sent out for attendance-based activities; and an electronic certificate of participation is sent out for video conferencing training courses. For attendance-based, semi-attendance-based, and online courses with assessment, an electronic certification of achievement is sent out.

Attendance is compulsory in order to obtain a certification for video conferencing training courses. To obtain certification for attendance-based courses, attendance will be compulsory and absences must be appropriately justified (unavoidable public duty by the participant, examination sittings for official studies, illness or serious accident). Under no circumstances can they exceed 15% of the total duration of the course. In addition, participants must pass the assessment tasks specified for each course, as applicable.

To obtain certification for semi-attendance-based courses, attendance will be compulsory for the attendance-based component of the course and absences must be appropriately justified (unavoidable public duty by the participant, examination sittings for official studies, illness or serious accident). Under no circumstances can they exceed 15% of the total duration of the attendance-based component of the course. In addition, the students must participate actively in the communication activities and achieve a for the course's assessment tasks indicated in the assessment procedure within the specified time frame.

To obtain certification for online courses, participants must complete the different course modules within the time frame specified by the tutor or the person responsible for the course and achieve a for the course's assessment tasks.

In all the modes of course, if the participant is found to have copied or plagiarised any work, they will receive a «Fail», without an option to resit.

The INSTITUTO CERVANTES will send out the appropriate certification by email within a maximum period of two months from the end of the course, provided that all the requirements detailed above have been met. It will not send out certifications that include several courses, nor partial certifications, nor any other certification or document for the completion of the course other than that set out above.

Where it is necessary to send out a new certification as a result of errors in the data provided by the participant on enrolment, or for any other reason not attributable to the INSTITUTO CERVANTES, it will be necessary to pay the INSTITUTO CERVANTES the cost of re-sending the certification, which will be 10 euros.

E. Specific conditions for SPANISH LANGUAGE AND CULTURE COURSES IN ALCALÁ DE HENARES

 

As a general rule, all items are intended for an adult public, over 18 years of age.

The details of items purchased will be set out in the respective product specifications sheet.

 

1. Enrolment

The INSTITUTO CERVANTES accepts enrolments for its courses provided they are made via the internet page set up for this purpose at https://clic.cervantes.es/. Enrolment for a course involves immediate payment of the fee.

The enrolment period ends when all the available places are filled.

Once the payment has gone through, the applicant will receipt an email with the appropriate proof of purchase and enrolment receipt.

Before the start of the course, the INSTITUTE CERVANTES will confirm will confirm to the participant by email the holding of the course. It is recommended not to buy the tickets for the transfer to Spain until you have received said confirmation.

It is not possible to change course once payment has been made, without prejudice to the right to withdrawal set out in section A.5 on this page.

The discount policy applicable to INSTITUTO CERVANTES courses, as well as the documentation that must be attached in order to benefit from these discounts, are published on the registration page of each course.

To qualify for any of the discounts described applicants must attach supporting documents for the appropriate requirements at the time of paying the fee.

The registration fee for the INSTITUTO CERVANTES teacher training course does not include any potential travel, accommodation or living expenses, which will be assumed by the participant.

 

2. Withdrawal

The client has a right of withdrawal in line with the legal provisions and may exercise it within 14 calendar days of procurement of the product.

Information on exercising this right is further developed in section 5 of the general conditions of sale.

 

3. Cancellation of enrolment and courses

Withdrawal by the participant

Without prejudice to the right of withdrawal set out in the previous point, the INSTITUTO CERVANTES also offers the participant the possibility of requesting, up to 10 calendar days before the start of the course, the refund of enrolment fees in the following circumstances:

• Illness or serious accident.
• Unavoidable public duty by the participant (only in the case of attendance-based courses and video conferencing training courses).
• Examination sittings for official studies (only in the case of attendance-based courses and video conferencing training courses).
• Refusal of the visa to enter Spain.

The participant may request the cancellation of their enrolment in writing to the INSTITUTO CERVANTES by completing the online form available to them at http://cau.cervantes.es/. In all cases they will need to attach the following documentation:

• Proof of the reason for or circumstances of their request for withdrawal.
• Copy of the proof of purchase or enrolment receipt.

Where withdrawals are requested within the period and in the form specified, a full refund of the fee will be made to the participant except for 20€ per course to cover administration and management costs. In addition, any commission that may be due to the payment platform will be the responsibility of the participant.

The INSTITUTO CERVANTES will make the refund using the same method employed by the participant for the initial transaction within an estimated period of three months from the date the participant sent their withdrawal request.

It will be refused, and therefore the enrolment fee will not reimbursed, where a withdrawal request is made outside the specified period or does not meet any of the conditions set out in this section.

 

Cancellation of the course by the INSTITUTO CERVANTES

If a course is cancelled because the minimum number of participants is not reached, the INSTITUTO CERVANTES will make a complete refund of the fee paid, using the same method employed for the initial transaction, within a maximum period of three months from the expected start date of the cancelled course

The INSTITUTO CERVANTES will not pay any expense as consequence of the trip, accommodation and meals that the participants may have made to attend a face-to-face or blended course, even if this has been cancelled.

 

G. Specific conditions for the INSTITUTO CERVANTES TEACHING ACCREDITATION DIPLOMAS

 

In order to obtain an Instituto Cervantes Teaching Accreditation Diploma (hereinafter, DADIC), you must register to sit the corresponding exams at a DADIC exam centre authorised by the INSTITUTO CERVANTES. You can find details of DADIC exam centres on the INSTITUTO CERVANTES Teacher Training platform at https://cfp.cervantes.es/diplomas_dadic/diplomas_dadic.htm.
Information regarding the tests that comprise the exam can be found in the following documents:

• Guide to the Independent DADIC Exam (https://cfp.cervantes.es/imagenes/File/guia_del_examen_dadic_autonomo_in...).
• Guide to the Expert DADIC Exam (https://cfp.cervantes.es/imagenes/File/guia-del-examen-dadic-experto-ins...).

1. Conditions for registration

The INSTITUTO CERVANTES shall accept applications for exam registration from any individual who is of legal age, regardless of their origin, gender, nationality or status, and who has the necessary training and experience in Spanish teaching and meets any other requirements that may be specified for each diploma (Independent DADIC: https://cfp.cervantes.es/diplomas_dadic/dadic_autonomo/dadic_autonomo.htm; Expert DADIC: https://cfp.cervantes.es/diplomas_dadic/dadic_experto/dadic_experto.htm).

Competence in Spanish
The INSTITUTO CERVANTES has established the following minimum Spanish language competence requirements, in accordance with the levels described in the Common European Framework of Reference (CEFR):

• For the Independent DADIC: non-native Spanish speakers must have at least a level B2 in Spanish, accredited by means of a Diploma in Spanish as a Foreign Language (DELE) or International Spanish Language Assessment Service (SIELE Global) certificate. It is recommended that candidates have a level C1 in Spanish, accredited by means of a DELE or SIELE Global certificate.
• For the Expert DADIC: non-native Spanish speakers must have at least a level C1 in Spanish, accredited by means of a DELE or SIELE Global certificate. It is recommended that candidates have a level C2 in Spanish, accredited by means of a DELE or SIELE Global certificate.

Prior raining and experience
The INSTITUTO CERVANTES recommends that all candidates have prior training and experience in teaching Spanish as a second or foreign language.
For more information on the academic and professional profile for which the DADIC accreditations are intended, see the section titled “Requirements for exam candidates” in the corresponding exam guides.

Personal details and identity documents
The candidate must ensure that all of the details they provide during the registration process are truthful and correct. The following details are particularly important: name(s), surname(s), official identity document number, date and place of birth, details of the DADIC exam they have chosen, and the exam date and centre.
The personal details provided when registering must be the same as those that appear on the official identity document of the candidate who will sit the exam. The identity document that is presented by the candidate on the day of the exam must be original and valid, and include a photograph. Only those candidates who have identified themselves correctly and whose identification details match those on the registration receipt shall be permitted to sit the exam. Any changes related to the candidate’s identity that are made while the tests are taking place may result in the candidate’s expulsion from the exam, and consequently in the loss of their right to sit the exam.
The registered individual must notify their exam centre of any changes to their personal details that may affect the sending of communications related to the DADIC diplomas.
In the event of any changes or incidents related to their personal details, the candidate must contact the User Services of the INSTITUTO CERVANTES via the website https://cau.cervantes.es.

Exam fees
Those who wish to obtain a DADIC diploma must register for the corresponding exam via the channels provided by the INSTITUTO CERVANTES for this purpose and within the specified time periods.
The exam fees may be paid using the payment methods specified by the corresponding exam centre (when making the payment, in the payment description the candidate must always include the words “DADIC registration” along with the date of the exam session and the diploma applied for), or via the electronic channels specified by the INSTITUTO CERVANTES in the case of online registration.
To formalise their registration via the INSTITUTO CERVANTES online store (https://clic.cervantes.es/es/dadic), the candidate must follow the system’s instructions and pay the exam fees using the payment methods specified during the online purchase process. Once they have made payment, the candidate shall receive an e-mail containing the corresponding purchase receipt and registration receipt. To complete the process of registering for the DADIC exam, within 48 hours the candidate must complete and send the digital form, ensuring that all of the necessary details are provided. The link to the form will be provided in the aforementioned purchase receipt.
The registration period will close when all of the available places have been filled.
Registration shall only give the candidate the right to sit the exam at the specified centre and on the specified date, in a single session.
The exam fee for the INSTITUTO CERVANTES DADIC exams does not include any costs related to travel, accommodation and meals that the registered individual may incur in order to attend the exam.
By paying the exam fee, the candidate undertakes to accept all of the provisions and stipulations of these terms and conditions of sale, on the understanding that the purpose of same is to enable the best possible levels of service for the type of activity carried out by the INSTITUTO CERVANTES. Specifically, the candidate undertakes to provide truthful information with regard to the personal details requested during the registration process, to keep these details up to date at all times, and to provide the required identity documents when attending the exam itself.
The INSTITUTO CERVANTES shall not be held liable for any damages that may arise from the candidate’s provision of incorrect or out-of-date details during the registration process.

Special needs
The INSTITUTO CERVANTES shall consider how to facilitate access to the tests that comprise the DADIC exam for individuals who have a disability that prevents them from sitting the exams in accordance with the general regulations, and who require adaptation of the materials, rules, time periods or other exam conditions.
Candidates who have any form of disability must communicate this information to the exam centre (and provide relevant supporting documentation), within a maximum of 48 hours after registration.

 

2. Withdrawal

The candidate has the right to withdraw in accordance with the corresponding legal provisions, and is entitled to exercise this right within a period of 14 calendar days beginning on the date of registration.
Once the candidate has given notice of their intention to withdraw from the agreement, the INSTITUTO CERVANTES shall send them the corresponding acknowledgement of receipt as soon as possible.
In the case of withdrawals that are requested in due form and within the specified time period, all of the payments received from the candidate shall be refunded, without undue delay and in all cases within 14 calendar days following the date on which the INSTITUTO CERVANTES is notified of their decision to withdraw from the agreement. This refund shall be made via the same payment method used by the candidate for the initial transaction.
However, if they have already been sent the official exam summons, the candidate shall lose their right of withdrawal, in accordance with the provisions of Article 103(m) of Royal Legislative Decree 1/2007 of 16 November approving the redrafted text of the General Consumer and User Defence Act, in the wording provided in Law 3/2014 of 27 March modifying said text.

 

3. Changes and cancellations

Cancellation by the candidate
Notwithstanding the right of withdrawal regulated under section A.5 of the General Conditions of Sale, the INSTITUTO CERVANTES also allows candidates to request – up to 10 calendar days before the start of the exam – the refund of the exam fees paid, when the following circumstances apply:

• If the candidate must perform an unavoidable duty of a public nature.
• If the candidate is called to sit an exam corresponding to an official study programme.

Cases involving illness or a serious accident on the part of the registered individual or a first-degree relative shall be considered on a case-by-case basis.
The candidate may use the website https://cau.cervantes.es to submit a written request asking the INSTITUTO CERVANTES to cancel their registration. In all cases, the following documentation must be attached:

• Supporting documents providing proof of the reason or justification for requesting the cancellation.
• Copy of the purchase receipt or registration receipt.

Where the registration has been cancelled in due form and within the specified time period, all of the payments received from the candidate shall be refunded, minus the amount of €20 per activity for management and administration costs. No refunds shall be provided for any commissions or fees charged to the candidate by the payment platform.
The INSTITUTO CERVANTES shall effect the refund via the same payment method used by the registered individual to make the initial transaction, within an estimated period of three months following the candidate’s submission of the cancellation request.
Any cancellation requests that are submitted outside of the specified period, or which do not meet any of the requirements specified in this section, shall be refused and the registration fee shall not be refunded.

Changing the diploma or exam session
Registered individuals may ask to switch to another exam session up to two months before the exam date in the case of the Independent DADIC, and up to one month before Test 3 in the case of the Expert DADIC, provided that the exam session they wish to switch to takes place during the same calendar year and at the same exam centre. Any such changes will be subject to the availability of places for the new exam session. Additionally, the exam session for which the candidate initially registered must still be open for new registrations, as must the exam session they wish to change to.
Requests to switch registration to other DADIC exam centres shall not be accepted.
Changing diploma or exam session shall not incur any additional costs, except in the event that the fee for the new exam session is higher, in which case the candidate must pay the difference. However, if the fee for the new exam session is lower than the fee paid for the original session, the INSTITUTO CERVANTES shall not refund the difference.
Under no circumstances may a change to an exam date modify the corresponding withdrawal period, which shall in all cases be 14 days from the date of the initial registration.

Cancellation of a DADIC exam session by the INSTITUTO CERVANTES
In the event of the cancellation of a DADIC exam session, whether due to the physical impossibility of administering the tests or for reasons of force majeure, and where people have registered for said session, the INSTITUTO CERVANTES shall refund the entirety of the exam fees paid, via the same payment method used for the initial transaction and within a maximum of three months following the scheduled start date of the cancelled exam session.
However, the INSTITUTO CERVANTES shall not be liable for any costs arising from travel, accommodation and meal arrangements that registered individuals may have made in order to attend the exam session that was subsequently cancelled.

 

4. Official exam summons

Prior to the date or dates of the exam, the INSTITUTO CERVANTES shall send an official exam summons via e-mail to each registered individual. This invitation shall contain a summons to attend the tests, the relevant instructions, and all of the necessary information to sit the exam correctly. Candidates must submit the corresponding acknowledgement of receipt for this e-mail.
If acknowledgement of receipt is not provided via the same channel, the INSTITUTO CERVANTES shall take exhaustive steps and use all of the contact information provided during the registration process to make sure that all of the registered individuals have received the official exam summons. In the event that all of its efforts to obtain said acknowledgement of receipt prove fruitless, the INSTITUTO CERVANTES shall nonetheless reserve and hold the specified time period, physical exam spaces and availability of examination staff for all of the registered individuals.
If, 15 days before the start of the Independent DADIC exam, or 30 days in the case of the Expert DADIC exam, the candidate has still not heard from the INSTITUTO CERVANTES, they must contact the User Services of the INSTITUTO CERVANTES via the website https://cau.cervantes.es.

 

5. DADIC exam tests

The tests for the DADIC exam, as described in the corresponding reference guides, require the registered individual to submit the relevant documentation, digital files or teaching materials prior to the tests, in due form and within the specified time period. The guidelines and instructions for submitting these materials shall be provided in the official exam summons. If these materials are not submitted to the exam centre within the specified submission period, the local examination board may declare the registered individual as “Absent”.
Additionally, in order to sit the Expert DADIC exam, the candidate must first inform all of the natural and legal persons taking part in the tests that said tests shall be recorded. This is to ensure the corresponding quality processes, enable the management of any claims and prevent fraud. The exam centre shall provide the candidate with the corresponding liability statement, which the candidate must duly sign and submit along with the other materials required. For the Independent DADIC, this information shall be communicated by the person in charge of the exam session at the centre.
So that the materials for the Independent and Expert DADIC exams may be used by the INSTITUTO CERVANTES for training purposes and to improve its teaching and education services, the corresponding authorisations shall be requested from all of the natural and legal persons taking part in the activity, to this end. In the case of the Expert DADIC, the exam centre shall provide the candidate with the relevant documents to request these authorisations. For the Independent DADIC, this shall be handled by the exam centre itself.
The INSTITUTO CERVANTES shall not be held liable for any damages that may arise due to the candidate’s provision of inaccurate information.
Furthermore, registered individuals must attend the exam at the time and in the place specified in the official exam summons, and must bring the following documents:

• The passport or other official identity document – which must be original, and include a photograph – that they specified at the time of registration.
• The official exam summons, which they will have received from the exam centre.

The candidate’s failure to attend the exam tests at the specified time and place shall result in their being recorded as “Absent” for the exam, and except in cases involving cancellation as provided for in section 3 (“Changes and cancellations”), they shall not be entitled to a refund of the exam fee paid, nor to use this fee for other DADIC exam dates.

 

6. Improper conduct

There shall be zero tolerance of improper conduct, which is defined as actions that unfairly benefit or harm any of the individuals registered for the exam or the personnel who administer the tests.
Improper conduct includes, but is not limited to, the following actions:

• Failure to comply with the rules, guidelines and instructions issued by the INSTITUTO CERVANTES for the DADIC exams;
• Lack of respect towards students, examiners and/or the organisers of the exam;
• Damage or destruction of physical property at the exam centre;
• Violation of the security and privacy of the communication platforms used;
• Submitting work, materials or documents, via any medium, that have not been produced by the individual registered for the exam, and whose authorship, source or origin is not attributed explicitly, truthfully and in due form;
• Impersonation of another individual registered for the exam, or the fraudulent use of identity documents for this purpose.

Conduct of this nature may result in the candidate’s exclusion from any of the DADIC exam tests, which shall cause them to fail the test in question and lose the right to sit the exam.

 

7. Recording the tests

On a systematic basis, the tests that form part of the DADIC exams shall be subject to audiovisual recording using digital media, in order to ensure the corresponding quality processes, enable the management of any claims and prevent fraud.
Information on privacy and data protection is provided in section 11.

 

8. Grading and certification

Those who register for any of the DADIC diplomas offered by the INSTITUTO CERVANTES explicitly accept the grading system and criteria and the scales, categories and performance descriptors that are to be used in the tests (and which are detailed in the DADIC exam guides referred to at the start of this document).
The overall grades that candidates can be awarded are: “Pass” or “Fail”.
In the record of results, the grades shall be given as “Pass” or “Fail”. An “Absent” grade shall be given if the candidate fails to attend any of the tests that form part of the exam.
The INSTITUTO CERVANTES shall notify candidates of the grades they have been awarded, via the specified channels and within 20 days following the final exam of the session.
Those who are awarded a “Pass” grade for the exam they registered for shall receive a signed diploma from the INSTITUTO CERVANTES, in electronic format and incorporating a Secure Verification Code.
The INSTITUTO CERVANTES shall e-mail the diplomas for the Independent DADIC within a maximum of two months after notifying the candidates of their grades. The diplomas for the Expert DADIC shall be sent out as soon as possible.
No partial certifications, attestations of any kind, justifications for grades or records of exam performance shall be issued, other than the information and materials specified herein.
If it is necessary to issue a new diploma due to an error or omission in the details provided by the candidate during the registration process, or due to any other reason that cannot be attributed to the INSTITUTO CERVANTES, the costs of reissuing the diploma shall be borne by the interested party. Interested parties may use the website https://cau.cervantes.es/ to submit a written request asking the INSTITUTO CERVANTES to reissue their diploma.
Those who are awarded an overall exam grade of “Fail” and wish to register for the exam again shall have to repeat all of the corresponding tests, even if they were awarded a “Pass” grade for any of the tests in the exam they sat previously.

 

9. Grade review

If they disagree with the grades awarded for the tests that form part of the exam, candidates have the right to submit a single request for the grades in question to be reviewed. Requests can be submitted via the website https://cau.cervantes.es. The time period for submitting such requests is 30 calendar days from the date of notification of the results, and candidates must use the request form provided by the INSTITUTO CERVANTES.
The grade review process involves the re-grading of the tests, which shall be carried out by independent assessors who shall be given access to all of the exam documentation – except for the grades and reports issued by the examiners who initially graded the exam – and the recordings that were made of the candidates’ performance. This service is not included in the exam fees that were paid upon registration, and must be paid for by the candidate. Those who request this service shall be informed of its cost (which shall be around 25% of the registration fee) and the payment methods available, and shall be provided with a copy of the aforementioned request form.
Requests to access, obtain or view any of the tests that form part of the exam, any of the recordings, or requests for detailed information regarding the scores obtained for the different grade categories, shall not be granted. Nor shall any requests to review the grades once the specified time period has elapsed.
After the review process has been concluded, the INSTITUTO CERVANTES shall notify the candidates in question of the definitive outcome of their case, within a maximum of three months following submission of the review request.
During the review process, a candidate may be awarded a lower grade for a test if the assessor finds that the score originally awarded was too high. In such cases, the original grade awarded shall stand, although the INSTITUTO CERVANTES shall mention the lower score awarded during the review in its decision.
In the event that a “Fail” grade is changed to a “Pass” grade following a review, the amount paid by the candidate for the review shall be refunded.

 

10. Claims

In addition to the right of DADIC diploma candidates to request a review of their grades via the website https://cau.cervantes.es, they shall also have the right to submit any claims they may deem appropriate with regard to the quality, conditions or circumstances surrounding the provision of the service in question. These claims may be submitted to the INSTITUTO CERVANTES via its electronic office at https://sede.cervantes.gob.es/, within the time periods stipulated for each exam session.

 

11. Privacy and data protection

In accordance with the current regulations on data protection, we hereby inform you that the personal data you share with us shall be controlled by the INSTITUTO CERVANTES, which has its registered address at C/Alcalá 49, 28014 Madrid, Spain.
We also inform you that you may contact our Data Protection Officer at the following e-mail address: dpd@cervantes.es. The purpose of the data processing is to manage your registration and to carry out all of the procedures related to the exam.
Therefore, the INSTITUTO CERVANTES shall process your personal data in compliance with the applicable legal obligations and in order to provide the services you have requested.
We also inform you that, as part of the exam process, and in order to ensure the corresponding quality processes, enable the management of any claims and prevent fraud, the INSTITUTO CERVANTES may record images, video, audio or the voices of the candidates, whether on a systematic or random basis.
Under all circumstances, these recordings shall respect the right to privacy and image rights of the affected parties. The INSTITUTO CERVANTES shall reserve any and all intellectual and industrial rights with regard to the recording, use and exploitation of said materials.
Your personal data shall not be shared with third parties, except where there is a legal obligation to do so, and shall be stored for the period of time necessary to fulfil the stated purpose. If it is necessary to transfer the data internationally, this shall be done in accordance with the guarantees provided by the regulations in force.
You may exercise the rights to which you are entitled under the regulations in force by sending an e-mail to rgpd@cervantes.es, by writing to the INSTITUTO CERVANTES (C/Alcalá 49, 28014 Madrid), or by visiting the Registry of the INSTITUTO CERVANTES in Madrid at the address provided.
More information on the data protection and privacy policy of the INSTITUTO CERVANTES is available at https://cervantes.org/aviso-legal.

 

IMPORTANT:
By registering for the DADIC exams, the candidate expressly accepts these terms and conditions of purchase and undertakes to provide any identity documents and other accreditations that may be requested from them during the process of obtaining their diploma.
More information on the DADIC diplomas is available at https://cervantes.org/es/examenes/diplomas-dadic.