Terms and conditions

A. General conditions of sale



1. Identification



The CERVANTES INSTITUTE (tax identification code Q-2812007-I) is a non-profit public entity under the aegis of Spain’s Ministry of Foreign Affairs. Created and regulated under Act 7/1991 of 21 March, it is headquartered at 49 Alcalá Street, 28014 Madrid, Spain. It is the registered owner of the cervantes.es domain and respective website, from which this online shop is accessed.



2. Content and information furnished on the website



The Cervantes Institute (hereafter also the seller) publishes accurate commercial information which may, on occasion, contain typographical errors. Such errors are entirely unintentional and rectified immediately upon detection. When the CERVANTES INSTITUTE detects a typographical error in the price of an item, buyers of the product in question are notified immediately and entitled to cancel their order at no cost to them whatsoever.

The description of shop items may on occasion contain provisional information. Where the information furnished does not match product characteristics, customers are entitled to cancel their purchase at no cost to them whatsoever.

The Cervantes Institute reserves the right to modify the characteristics of the commercial offerings listed on its website at any time.



3. Purchase procedure



The product descriptions on the seller’s online shop are not binding on the seller, although they serve as a basis for purchases binding on the buyer.

Customers may place their orders on line using the form posted on the seller’s online shop. After selecting their items, adding them to the shopping cart, placing their online order, accepting these conditions of sale and pressing the button to confirm the order, customers generate a legally binding agreement to purchase the goods or services contained in the shopping cart.

The seller must confirm acceptance or rejection of the customer’s order or purchase via e-mail within 72 hours.

The agreement is effective from the time of such confirmation. Orders not accepted within the aforementioned deadline will be understood to be rejected, in which case the customer is released from the commitment assumed upon conclusion of the agreement specified above.

Before sending a binding online order, customers may use standard keyboard and mouse functions to rectify their entries. In addition, all entries are displayed in a confirmation window on which they may be rectified using standard keyboard and mouse functions before firm and binding orders are placed.

Customers confirming their order details and accepting the purchase by pressing the “Send order ” button receive confirmation that their orders have been registered and are being processed. Details of the binding purchase are displayed on the screen in a format that may be saved or printed.

All agreements are concluded in the Spanish language, without prejudice to the use of other languages at the seller’s discretion.

As a general rule, orders are processed automatically and communication with customers is via electronic mail. Customers must ensure that the electronic address provided to process their order is correct to guarantee timely receipt of the seller’s notices.



4. Prices and payment



The prices specified on the CERVANTES INSTITUTE website constitute the full amount to be charged and include the value added tax (VAT) and any other applicable levies, fees or charges.

Paypal is the sole payment method accepted for the purchase of items from the CERVANTES INSTITUTE online shop.



5. Right of withdrawal



Customers may withdraw their purchase commitment within 14 calendar days of confirmation thereof.

This right may be exercised by giving unequivocal notice of withdrawal using the form posted on https://cau.cervantes.es/ or, if the form is not accessible, via e-mail addressed to clic.cau@cervantes.es

The CERVANTES INSTITUTE will acknowledge receipt of the customer’s notice of withdrawal as soon as possible.

When an agreement is withdrawn, customers will be reimbursed with no undue delay and in any event within 14 calendar days of the date on which the CERVANTES INSTITUTE was notified of withdrawal. Reimbursement will be processed through the payment method used by the customer for the initial transaction.

The stipulations of this section notwithstanding, further to the provisions of Article 103 m) of the consolidated text of the General Act on the Defense of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of a login to access AVE Global course, topic or product content or any other item delivered on line entails forfeiture of the right of withdrawal.

The right of withdrawal is likewise forfeited when digital products accessible on line without logging in are downloaded within the aforementioned 14 day period.



6. Customer obligations



Customers undertake to furnish accurate information on user registration or order forms and maintain such information permanently current.

Customers accept the terms and conditions set out in this document on the understanding that they constitute the most suitable provisions for the type of services offered by the CERVANTES INSTITUTE.

Moreover, they undertake to apply due diligence in ensuring the confidentiality of the login details furnished by the CERVANTES INSTITUTE.



7. Intellectual property



All the items listed on the CERVANTES INSTITUTE’s online shop are subject to intellectual or industrial property or analogous economic rights, held either by the Institute itself or third parties as specified.

Texts, exercises, pictures, videos and other course contents or items may be used in keeping with their purpose and saved or printed for personal use except as otherwise indicated by the CERVANTES INSTITUTE.

Use other than as intended for courses, topics or items is not permitted; their reproduction, communication, publication, propagation or placement in the public domain by whatsoever means is strictly prohibited. Infringements of intellectual property rights will be pursued.



8. Data security, confidentiality and protection



The Cervantes Institute guarantees the security and confidentiality of all its communications with its customers.

All online payments are processed on an SSL-certified server that protects data from attempted third-party violation. Purchase processing data is saved in a database designed for that purpose.

Further to Constitutional Act 15/1999 of 13 December on protection of personal data, customers’ details are kept in a file controlled by the CERVANTES INSTITUTE and saved for the intents and purposes of customer management and the material or electronic provision of information about new products or services.

Customers may exercise their rights of access, rectification, erasure and objection to the processing, use and assignment of their data via e-mail addressed to lopd@cervantes.es, by post addressed to Instituto Cervantes (C/ Alcalá, 49, Madrid 28014) or by notifying the Cervantes Institute’s Register in person at the aforementioned postal address.

Customers or users who are minors or legally incapacitated must use specific forms, signed by their parents, tutors or legal representatives, to furnish their personal data. These forms must be submitted by the signer with his/her ID to clic.cau@cervantes.es



9. Governing law and competent jurisdiction



Agreements will be governed by and interpreted further to Spanish legislation.

Customers and the CERVANTES INSTITUTE explicitly waive any jurisdiction to which they may be entitled and submit to the jurisdiction of the courts and tribunals of Madrid to settle disputes that may arise between them.



B. Specific conditions



As a general rule, all items are intended for an adult public, over 16 years of age.

Minors or persons legally incapacitated must be enrolled by their parents, tutors or legal representatives. Customers who are of age and legally capacitated must register personally.

The details of items purchased will be set out in the respective product specifications sheet.



Specific conditions for AVE GLOBAL courses and topics



a) Registration



Customers or students will receive their AVE Global login details by e-mail within 72 hours of receipt of the purchase confirmation described in the general conditions of sale.

The customer undertakes to apply due diligence in ensuring the confidentiality of such details and to use them in keeping with their intended purpose. Propagation, publication or reproduction in whatsoever format is explicitly prohibited, as is the loan, commercialization, rental or sale thereof to third parties.



b) Returns and exchanges



The deadline for returning an AVE Global course is 48 hours after the first login.
Returns may be requested using the online form on http://cau.cervantes.es/ or via e-mail addressed to aveglobal@cervantes.es.

In such cases, the full price of the course will be refunded, although any payment gateway charges will be for the account of the customer.

Exchanges for a higher or lower level AVE Global course with the same delivery format may be requested within 72 hours of the first login.

Such exchanges may be requested using the online form on https://cau.cervantes.es/index.php or, where the form cannot be accessed, by e-mail addressed to aveglobal@cervantes.es

Students may change course level only once.

Users registering for AVE Global topics will not be entitled to returns or exchanges after accessing the topic.



c) Withdrawal



Customers are entitled to the right of withdrawal further to the existing legislation and may exercise that right within 14 calendar days of the entry into effect of the product agreement.

Further to the provisions of Article 103 m) of the consolidated text of the General Act on the Defense of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of personal login details to access a course entails forfeiture of the right of withdrawal.

Full information on exercising this right is set out in section 5 of the general conditions of sale.



Technical requirements



Customers must meet the technical requirements set out on http://ave.cervantes.es/AVEGlobal/requisitos-tecnicos.html



Specific conditions for using the ELECTRONIC LIBRARY card



a) Membership registration



Members will receive their E-LIBRARY login details by e-mail within 72 hours of receipt of the purchase confirmation described in the general conditions of sale.

Members undertake to apply due diligence in ensuring the confidentiality of such details and to use them in keeping with their intended purpose. They may not be propagated, published or reproduced in any format whatsoever, nor lent, commercialised, rented or sold to third parties.

b) Conditions for use



E-library contents are made generally accessible for information and orientation.

The Cervantes Institute assumes no responsibility for links on its E-library site to websites over which it has no control.

Content (texts, designs, graphics, information, databases, audio and video files, logos...) and other elements on the Cervantes Institute’s E-library website may not be reproduced, distributed, conveyed, adapted or modified by any means or in any format except as authorised in advance by their legitimate owners or as allowed by law.

This prohibition extends to the use of the aforementioned content for trade or advertising and to the violation of any rights stemming therefrom, except where appropriate and strictly as permitted.

The content is available exclusively for reading, study or research and is subject to the provisions of the Act on Intellectual property (Royal Legislative Decree 1/1996 of 12 April). Any other use of this digital version is strictly subject to written authorisation from the author/s of the work and the Cervantes Institute’s Culture Department.



c) Refunds



The deadline for returning a member’s library card is 48 hours after the first login. Returns may be requested from the CERVANTES INSTITUTE using the online form on http://cau.cervantes.es/contacto or via e-mail addressed to biblioteca.electronica@cervantes.es

In such cases, the full price of the card will be refunded, although any payment gateway charges will be for the user’s account.



d) Withdrawal



Further to the existing legislation, members are entitled to the right of withdrawal within 14 calendar days of the entry into effect of the product agreement.

Pursuant to the provisions of Article 103 m) of the consolidated text of the General Act on the Defence of Consumers and Users and other supplementary legislation approved under Royal Legislative Decree 1/2007 of 16 November, as worded in Act 3/2014 of 27 March amending the aforementioned text, use of a login to access E-library content entails forfeiture of the right of withdrawal.

Information on the exercise of this right is laid down in section 5 of the general conditions of sale..



e) Technical requirements



- Internet access

- Active (not expired, penalised or suspended) user registration.

- E-book application installed on the user’s device.

- Mp3 player application installed on the user’s device.

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